Return Policy
Return Policy & Refund Policy
Returns
Note: Please allow 2-5 weeks for delivery.
All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Some items are exempt from being returned. For example Hats, facemasks, facebuffs, and tumblers cannot be returned.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
Additional non-returnable items:
Gift cards
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Shipping
To return your product, you should mail your product to: 2569 Carr 100 suite 112 Cabo Rojo, PR 00623
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@emeraldcw.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@emeraldcw.com and send your item to 2569 Carr 100 suite 112 Cabo Rojo, PR 00623
Shipping
To return your product, you should mail your product to: 2569 Carr 100 suite 112 Cabo Rojo, PR 00623
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Please Read The Following:
- FOR U.S.A SHIPPING, PLEASE ALLOW 3 - 5 WEEKS FOR DELIVERY, AND INTERNATIONAL DELIVERY ALLOW 4 – 7 WEEKS.
- YOU WILL BE PROVIDED WITH A TRACKING NUMBER VIA E-MAIL AFTER YOUR PURCHASE.
Thank you for your understanding!
Enjoy your shopping!